Chrysanthemums Direct

About Us This web site is owned and operated by Chrysanthemums Direct who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use the form on the Contact Us page or use the details below.

Our Contact details:
Chrysanthemums Direct
Holmes Chapel Road, Over Peover, Knutsford, Cheshire. WA16 9RA U.K.
Phone: 0800 046 7443
Fax: 01565 722740
Email: sales@chrysanthemumsdirect.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major Credit Cards as well as Paypal, via our secure online payments server. Cards will be charged at the time of order. If you do not wish to pay online, please download a catalogue (as a PDF) from our homepage. Print and fill out the order form and return to us with your card details or a cheque.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Postage and packing on all orders, to UK addresses, is £3.95, regardless of the number of plants ordered. Orders to the EU are subject to a P&P charge of £13.95. Sorry, but we cannot send orders beyond the EU.

Delivery Schedule All plants are despatched as rooted plugs and are grown to your individual order, therefore, it is not necessary to list substitutes. Delivery will normally be within 7 days, however, please allow up to 21 days for receipt of your order. Orders will be acknowledged by email. Your plants will be sent, using Royal Mail First Class post, in strong plastic packaging. (The material used in the packaging is made from re-cycled plastic and can be re-cycled again).

You must inform us within seven working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders Plants are grown specifically to your order, so back orders are not applicable.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included in the price.

Credit Card Security We're passionate about the service we offer and that includes our approach to security. Maintaining your privacy is a priority which is why we use Sage Pay (formerly Protx), a third party payment specialist. They're the largest independent payment processor in the UK and are compliant to the highest level in payment card industry data security standards (PCI DSS). So you can be assured that all the information you enter is safe and secure.

We won't capture or store your card details and once you have entered your card number into a payment page securely hosted by Sage Pay, all sensitive data is encrypted and sent to the banks for processing.

Once your transaction has been submitted, you will be automatically redirected back to our site where you will receive a confirmation regarding your order.

Through Sage Pay, we have also enabled 3D Secure (Verified by Visa and SecureCode by MasterCard). This is an additional check to confirm no one but you is using your card. This box will appear and ask you to enter a selection of characters from your password e.g. first, third and fifth character. So don't be alarmed if this additional check appears.

For more information about Sage Pay click here

We are enrolled with the Trustwave Trusted Commerce program. Their seal below indicates that Chrysanthemums Direct have taken security measures to protect your credit card numbers and other sensitive information and are fully PCI DSS compliant. Click on the seal to see our Certificate.

Guarantee All plants that we send out are propagated from clean, virus-free stock and grown specifically to your order. You will receive top quality plants, in perfect condition for planting out. These plants should grow and perform very well. However, for your peace of mind, all our plants are guaranteed for 7 (seven) days after receipt. If you are not happy with your plants, please contact us as soon as possible and we will offer a refund or a free replacement order.

Contacting Us If you need to contact us, please email us using the link on the store page, alternatively, you can call on 0800 046 7443 (International +44 1565 722116) or fax us on 01565 722740 or write to us at Holmes Chapel Road, Over Peover, Knutsford, Cheshire. WA16 9RA U.K.

Privacy Policy Your personal information will not be passed on to third parties. However, we will retain your details for our own marketing purposes. Please email or write to us if you do not wish us to do this. All information is collected lawfully and in accordance with the Data Protection Act 1998.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

For your added security and to safegaurd against fraud, when ordering you will need to enter the CVC2 security number from the reverse of your credit/debit card. Orders without this information will not be processed.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us via email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

UK law applies to all orders received from this site.

Remittance Terms Payment with order, please.

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